privacy policy Oceanwide Expeditions

Our Identity and Contact Details

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you provide. This document complies with the European Regulation GDPR (General Data Protection Regulation) and the Dutch AVG Regulation (Algemene Verordening Gegevensbescherming), effective from 25 May 2018. It outlines how we use and process your personal data, and how you can contact us regarding your personal data.

Oceanwide Expeditions BV, a company registered in the Netherlands (chamber of commerce number 50590715) and its affiliates, such as Oceanwide Marine Services BV, offer (online) travel-related services through websites, mobile apps, social media, and off-line marketing and sales tools. This Privacy Policy applies to all platforms.

This Privacy Policy is for all direct clients (customers), travel organizations (tour operators, travel agencies, etc.), or anyone providing personal data via our websites, applications, or other platforms referencing this policy. We (Oceanwide Expeditions) are the data controllers of your personal data.

Oceanwide Expeditions
Visserijkade 5
4382 ZA Vlissingen
The Netherlands
Telephone: +31 118 410 410
Email: info@oceanwide-expeditions.com
(Please include "Personal Data Request" in the subject for related queries)

Information We Collect from You

We collect information based on your engagement with us, such as:

Filling out forms or making inquiries via our website (e.g., subscribing to newsletters, sharing photographs, reviews).
Registering interest in partnering with us.
Providing information while negotiating or entering into agreements with us.
Corresponding via phone, email, or other channels.

The information we collect may include:

Your name, email address, and phone number.
Your marketing preferences.
Your IP address, login information, browser details, time zone, and device info.
Information about your visit (e.g., pages visited, response times, interaction information).
Details shared through social media services, if applicable.

When you make a reservation, we collect personal information such as your name, address, contact details, payment information, preferences, and guest names. You may also create a user account to manage your reservations.

In addition, completing a reservation requires filling out a personal information form with your passport number, emergency contacts, and medical information.

Why We Collect Information

For internal record-keeping and account creation.
To provide travel offers and enter into agreements with you.
To fulfill our contractual obligations, including booking administration.
For your safety, including medical information for on-board doctors.
To contact you regarding our services or in your capacity as part of an organization.
To pass your information to necessary third parties (e.g., airlines, hotels, banks).
For analytical purposes (e.g., market research, trend analysis).
For marketing purposes, such as sending you news about our services or travel offers.
To send reminders, reviews, or questionnaires based on your booking.
To administer your user account and manage your preferences.
For fraud detection and prevention.
To improve our services and user experience.

How Do We Use Social Media?

We use social media to promote, improve, and facilitate our services. For example, we integrate social media plugins on our website, allowing you to share information with your social media provider.

When you interact with us through social media apps, information from your social media profile may be shared with us. This helps us personalize your experience and improve our services. You may also share photos, reviews, and blogs with us via social media.

How Do We Share Your Data with Third Parties?

We may share your personal data with third parties in the following circumstances:

For the Voyage You Booked: We share relevant booking details (e.g., names, contact details, preferences) with service providers like airlines, hotels, and authorities.
With Competent Authorities: We disclose data to law enforcement or governmental authorities when legally required.
With Service Providers: We may use data processors to handle data (e.g., for marketing, payments, analysis) on our behalf, under strict confidentiality.

How Do We Use Mobile Devices?

We provide a mobile-optimized version of our website that processes your personal data similarly to our desktop version. With your consent, we may send push notifications regarding your booking.

How Do We Use Passenger Reviews?

After your voyage, we may invite you to submit a review. You can choose to display your review anonymously or under a screen name. Reviews may be displayed on our website or social media.

How Do We Protect Your Personal Data?

We implement strict security measures to safeguard your personal data from unauthorized access, in accordance with European data protection laws. Only authorized personnel can access your personal data for legitimate purposes.

How Long Do We Store Your Personal Data?

Credit Card Data: Stored for a maximum of 30 days, unless you choose to store it in your account (hashed form).
Personal Data for Reservations: Stored for up to 5 years in line with Dutch civil law.
Financial Data: Stored for up to 7 years in accordance with Dutch tax laws.
Newsletter Data: Stored until you unsubscribe.

How Can You Control the Personal Data You've Given to Us?

You have the right to review, update, or delete your personal data. Requests can be made by emailing info@oceanwide-expeditions.com or marketing@oceanwide-expeditions.com. For identification, please include a copy of your ID with your request.

Last updated: 17 May 2018